Refund policy

Returns and refunds

30-day returns. You can return any item within 30 days of delivery for a full refund of the product price. Items must be unused, clean and in their original packaging.

How to return: email us at contact@rana-shop.de with your order number before sending anything. We will reply with the return address and instructions. Please do not send items to the sender address on the package.

Return shipping: for change-of-mind returns, you pay the return shipping cost. If your item arrived damaged, defective or wrong, we cover everything. Just send us a photo and we will send a free replacement or a full refund, usually without you needing to return the item.

Hygiene items: for health and hygiene reasons, baby feeding and nail care products can only be returned unopened, unless they are defective.

Refunds: we refund to your original payment method within 5 business days after we receive your return or approve your claim. Your bank may take a few more days to show it.

Cancellations: you can cancel free of charge until your order has shipped. Just email us.

Your legal rights as a consumer are not affected by this policy.